Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]
How I Approach ITSM and TBM Projects as an Independent Consultant Read More »
Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM)
Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over
Why Adopting the Common Service Data Model Makes Sense for Most Teams Read More »
Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM)
When IT can’t explain the bill, trust breaks down fast. Here are five real-world conversations where TBM turns confusion into clarity with IT cost transparency.
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
The final post in the TBM Success series explores why the financial view is the linchpin of true IT accountability. Learn how TBM brings forecasting, investment planning, and unit cost tracking to life.
TBM Success Part 4 | Finance Isn’t Just a Back-End Process – The Financial View Read More »
IT Financial Management, Technology Business Management (TBM)
The TBM technology view isn’t about tools, it’s about making IT measurable and valuable through service-level pricing, lifecycle clarity, and strategic change.
TBM Success – Part 3 | The Technology View Read More »
ITSM, Technology Business Management (TBM)
TBM financial planning gives IT and the business a shared view of spend, service value, and future investment. Here’s how it drives smarter strategy.
TBM Success – Part 2. Financial Planning and Strategic Impact Read More »
ITSM, TBM Success Series, Technology Business Management (TBM)
TBM success relies on the business view: cost, performance, and catalogue clarity. Here’s why your TBM model must start with what the business sees.
TBM Success – Part 1. What Success Looks Like from the Business View Read More »
ITSM, TBM Success Series, Technology Business Management (TBM)