ServiceNow

CSDM Tables Chart

Why Adopting the Common Service Data Model Makes Sense for Most Teams

Leave a Comment / Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM) /

Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over […]

Why Adopting the Common Service Data Model Makes Sense for Most Teams Read More »

Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM), , , , ,
Realtime AI 3 computers

How Real-Time AI Slashes Incident Response Time in ITSM

Leave a Comment / AI-powered Service Management, IT Service Management, ITIL, ITSM /

A 60-minute delay cost $5 million. This post shows how real-time AI in ITSM changes the maths on incident response using a rail scheduling scenario.

How Real-Time AI Slashes Incident Response Time in ITSM Read More »

AI-powered Service Management, IT Service Management, ITIL, ITSM, , , , ,