Agentic AI is reshaping ITSM in 2026 with deep enterprise adoption. Evidence from reports and discussions counters skepticism on AI depth in IT service management.
Agentic AI Is Reshaping ITSM. Real Evidence of the Shift in 2026 Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Agentic AI security emerges as a pressing issue for IT professionals venturing into advanced automation. These intelligent setups, self-directed and
Rolling Out Agentic AI Securely in IT Service Management Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Agentic AI in ITSM marks a pivotal shift for service desks and operations teams everywhere. This technology lets intelligent agents
Navigating the Agentic AI Wave in IT Service Management Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM
It’s easy to buy AI tools. It’s much harder to change the way Incident, Problem, and Change actually run. That’s why so many AI projects in ITSM look impressive on slides yet deliver little in practice. The missing ingredient is process alignment, not more algorithms.
Why Process Alignment Matters More Than Technology in ITSM AI Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
When IT can’t explain the bill, trust breaks down fast. Here are five real-world conversations where TBM turns confusion into clarity with IT cost transparency.
The objective of service delivery in ITSM isn’t uptime alone it’s sustained value, built on supported facilities and continuous collaboration.
What’s the Real Objective of Service Delivery? Read More »
IT Service Management, ITIL, ITSM
Poor data quality and siloed systems are major blockers for AISM adoption. Only 4% of organisations have fully integrated AI into ITSM. Here’s why, and what to do about it.
Why Data Quality and Integration Block AISM Adoption Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles
How Agentic AI is Transforming IT Service Management (ITSM) Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM starts with alignment, not software. Learn how to structure your first ITSM-Finance conversation to drive value and avoid early missteps.
Building Alignment Before Tools | TBM’s First Steps in ITSM Read More »
IT Service Management, ITIL, ITSM, Technology Business Management (TBM)