It’s easy to buy AI tools. It’s much harder to change the way Incident, Problem, and Change actually run. That’s why so many AI projects in ITSM look impressive on slides yet deliver little in practice. The missing ingredient is process alignment, not more algorithms.
Why Process Alignment Matters More Than Technology in ITSM AI Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
When IT can’t explain the bill, trust breaks down fast. Here are five real-world conversations where TBM turns confusion into clarity with IT cost transparency.
The objective of service delivery in ITSM isn’t uptime alone it’s sustained value, built on supported facilities and continuous collaboration.
What’s the Real Objective of Service Delivery? Read More »
IT Service Management, ITIL, ITSM
Poor data quality and siloed systems are major blockers for AISM adoption. Only 4% of organisations have fully integrated AI into ITSM. Here’s why, and what to do about it.
Why Data Quality and Integration Block AISM Adoption Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles
How Agentic AI is Transforming IT Service Management (ITSM) Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
AI in ITSM is no longer theory. From routing incidents to predicting outages, here’s where AI is delivering real value and which tools are leading the way.
Real AI Use Cases in ITSM | What’s Working and Why It Matters Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM starts with alignment, not software. Learn how to structure your first ITSM-Finance conversation to drive value and avoid early missteps.
Building Alignment Before Tools | TBM’s First Steps in ITSM Read More »
IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
How Predictive AIOps is changing IT Service Management, moving from fire fighting to foresight with AI-powered insights.
Predictive AIOps | The Next Layer in IT Service Management Read More »
AI-powered Service Management, ITSM
The biggest mistake organisations make with DevOps is thinking it’s just a development method. It’s not. Done properly, DevOps as
Part 2. DevOps in ITSM | From Firefighting to Flow Read More »
DevOps, ITSM