CSDM

People in a room discussing ITSM project

How I Approach ITSM and TBM Projects as an Independent Consultant

Leave a Comment / Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM) /

Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]

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Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM), , , , , , ,
CSDM Tables Chart

Why Adopting the Common Service Data Model Makes Sense for Most Teams

Leave a Comment / Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM) /

Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over

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Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM), , , , ,