Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]
How I Approach ITSM and TBM Projects as an Independent Consultant Read More »
Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM)
Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over
Why Adopting the Common Service Data Model Makes Sense for Most Teams Read More »
Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM)
How Predictive AIOps is changing IT Service Management, moving from fire fighting to foresight with AI-powered insights.
Predictive AIOps | The Next Layer in IT Service Management Read More »
AI-powered Service Management, ITSM
AI is everywhere in ITSM but is it actually helping? We explore the real gains, common pitfalls, and why success depends on more than just the tools.
AI in ITSM | Real Gains or Just More Work? Read More »
AI-powered Service Management, IT Service Management, ITSM