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From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve?

2 Comments / Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM / June 10, 2025

Most ITSM teams are stuck between automation and autonomy. This post explores the real challenges and the practical roadmap needed to progress up the AI maturity curve.

From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve? Read More »

Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSMAgentic AI, AI in ITSM, enterprise AI maturity, ITSM strategy, service management blog, service operations
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How Agentic AI is Transforming IT Service Management (ITSM)

Leave a Comment / AI-powered Service Management, IT Service Management, ITIL, ITSM / June 9, 2025

Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles

How Agentic AI is Transforming IT Service Management (ITSM) Read More »

AI-powered Service Management, IT Service Management, ITIL, ITSMAgentic AI, AI technology, Automation, incident management, ITSM, Service Management
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