These ITSM case studies showcase how I have tackled real-world challenges using practical service management principles. Each example outlines the problem, the approach I took, and the results delivered, offering a clear window into my methods, decision making, and impact. If you’re seeking proven capability and hands-on expertise, these stories illustrate how I’ve turned IT complexity into business outcomes. Click any card or image to view the full case study with detailed challenges, solutions, results, and my role. If you wish to discuss in detail or how I can deliver similar outcomes for your organisation? Contact me here.