Skip to content
  • Home
  • Blog

Service Delivery & Operations

Practical tips on improving day-to-day IT operations and user experience

People in a room discussing ITSM project

How I Approach ITSM and TBM Projects as an Independent Consultant

Leave a Comment / Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM) / December 3, 2025

Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]

How I Approach ITSM and TBM Projects as an Independent Consultant Read More »

Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM)CMDB, CSDM, Hypothesis Driven, ITSM, MECE, Problem Solving, ServiceNow Consulting, TBM
Neon sign with Service showing

What Is a Service in ITSM?

Leave a Comment / ITSM, Service Catalog, Service Delivery & Operations / March 3, 2025

What is a service in ITSM? is a surprisingly complex question. This post breaks it down without the waffle focusing on what users actually care about, outcomes

What Is a Service in ITSM? Read More »

ITSM, Service Catalog, Service Delivery & OperationsIT Services, ITIL, ITSM, Service definition, Service delivery, Service Design, Unified Service Management, USM
  • Home
  • Blog
  • Home
  • Blog

Copyright © 2026 ITSMgmt | Powered by ITSMgmt