ITSM Frameworks

Posts related to ITIL, USM, CSDM, and best practices

People in a room discussing ITSM project

How I Approach ITSM and TBM Projects as an Independent Consultant

Leave a Comment / Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM) /

Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]

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Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM), , , , , , ,
Illustration of doing ITIL wrong through misaligned training and real-world impact

ITIL Isn’t Something You Do | A Lesson from the Inside

Leave a Comment / ITIL, ITSM, ITSM Frameworks /

I once worked for a large enterprise that “implemented ITIL” and in my opinion got it wrong. Here’s why doing ITIL isn’t the goal, and what matters instead.

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