Clients often ask me how as an external consultant I can get up to speed quickly on their ITSM issues, […]
How I Approach ITSM and TBM Projects as an Independent Consultant Read More »
Consulting Case Studies, IT Financial Management, ITIL, ITSM, ITSM Frameworks, Service Delivery & Operations, Service Strategy & Design, Technology Business Management (TBM)
Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over
Why Adopting the Common Service Data Model Makes Sense for Most Teams Read More »
Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM)
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
How to Approach Early TBM Alignment in ITSM Read More »
IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
TBM 5.0 brings new ways to track AI within ITSM, improving cost clarity and service value reporting.
AI Advantages in ITSM | What TBM 5.0 Brings to the Table Read More »
AI-powered Service Management, IT Financial Management, ITSM, Technology Business Management (TBM)
The final post in the TBM Success series explores why the financial view is the linchpin of true IT accountability. Learn how TBM brings forecasting, investment planning, and unit cost tracking to life.
TBM Success Part 4 | Finance Isn’t Just a Back-End Process – The Financial View Read More »
IT Financial Management, Technology Business Management (TBM)