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Why Adopting the Common Service Data Model Makes Sense for Most Teams

Leave a Comment / Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM) / December 1, 2025

Adopting the Common Service Data Model (CSDM) often feels like a big commitment, yet many teams I’ve worked with over […]

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Business Services, IT Financial Management, IT Service Management, ITSM, Technology Business Management (TBM)CMDB, CSDM, IT Service Management, Service Modelling, ServiceNow, TBM

defining business services we hear you business

Why Defining Services Matters More Than You Think

Leave a Comment / Business Services, ITSM / January 22, 2024

In today’s economy, services dominate. But most organisations still can’t define what they deliver. Here’s why defining business services is essential and where to start.

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Business Services, ITSMbusiness service definition, defining business services, service catalogue, service-dominant logic

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