Agentic AI is reshaping ITSM in 2026 with deep enterprise adoption. Evidence from reports and discussions counters skepticism on AI depth in IT service management.
Agentic AI Is Reshaping ITSM. Real Evidence of the Shift in 2026 Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Agentic AI security emerges as a pressing issue for IT professionals venturing into advanced automation. These intelligent setups, self-directed and
Rolling Out Agentic AI Securely in IT Service Management Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Agentic AI in ITSM marks a pivotal shift for service desks and operations teams everywhere. This technology lets intelligent agents
Navigating the Agentic AI Wave in IT Service Management Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM
It’s easy to buy AI tools. It’s much harder to change the way Incident, Problem, and Change actually run. That’s why so many AI projects in ITSM look impressive on slides yet deliver little in practice. The missing ingredient is process alignment, not more algorithms.
Why Process Alignment Matters More Than Technology in ITSM AI Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Poor data quality and siloed systems are major blockers for AISM adoption. Only 4% of organisations have fully integrated AI into ITSM. Here’s why, and what to do about it.
Why Data Quality and Integration Block AISM Adoption Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Most ITSM teams are stuck between automation and autonomy. This post explores the real challenges and the practical roadmap needed to progress up the AI maturity curve.
From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve? Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM
Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles
How Agentic AI is Transforming IT Service Management (ITSM) Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
A 60-minute delay cost $5 million. This post shows how real-time AI in ITSM changes the maths on incident response using a rail scheduling scenario.
How Real-Time AI Slashes Incident Response Time in ITSM Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
AI in ITSM is no longer theory. From routing incidents to predicting outages, here’s where AI is delivering real value and which tools are leading the way.
Real AI Use Cases in ITSM | What’s Working and Why It Matters Read More »
AI-powered Service Management, IT Service Management, ITIL, ITSM
TBM 5.0 brings new ways to track AI within ITSM, improving cost clarity and service value reporting.
AI Advantages in ITSM | What TBM 5.0 Brings to the Table Read More »
AI-powered Service Management, IT Financial Management, ITSM, Technology Business Management (TBM)