It’s easy to buy AI tools. It’s much harder to change the way Incident, Problem, and Change actually run. That’s why so many AI projects in ITSM look impressive on slides yet deliver little in practice. The missing ingredient is process alignment, not more algorithms.
Why Process Alignment Matters More Than Technology in ITSM AI Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Poor data quality and siloed systems are major blockers for AISM adoption. Only 4% of organisations have fully integrated AI into ITSM. Here’s why, and what to do about it.
Why Data Quality and Integration Block AISM Adoption Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITSM
Most ITSM teams are stuck between automation and autonomy. This post explores the real challenges and the practical roadmap needed to progress up the AI maturity curve.
From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve? Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM