Get Free Chapter 1 + The CSDM 5.0 & TBM 5.0.1 Companion Pack
Stop justifying IT costs with gut feel. Download the exact 2-Page Business Service Canvas, scoping worksheets, and architecture blueprints forged from 25 years on the site floor
What’s Included in Your Free Companion Pack
Everything you need to drag legacy tech stacks into operational clarity
Item 1. 📄 Free Chapter 1 PDF
Understanding Services & The Core Disconnect.
Item 2. 📐 2-Page Business Service Canvas
Visual template (PDF/PPTX) to map boundaries & offerings.
Item 3. 🗺️ CSDM 5.0 Architecture Matrix
Mapping CIs to Business Capabilities.
Item 4. 📊 Cost Allocation Calculator
Slice GL spend into transparent unit costs.
Item 5. 🏷️ The “Ing” Naming Standard Guide
Translating software names into business services.
Item 6. ⚙️ Scoping Workshop Survival Kit
Time-boxed prompts & WSJF prioritization math.
Built on Decades of Site-Floor Experience, Not AI Generated Slop
“For over two decades, I’ve watched IT departments hide behind ‘green uptime’ while frontline crews and service desk teams struggle with broken tools and confusing naming conventions, and CFOs demand to know where technology budgets actually go.
Defining Business Services That Matter was written to end that disconnect. Grounded in real-world enterprise experience, CSDM 5.0 architecture, and TBM 5.0.1 cost models, this framework gives you the exact tools to move your legacy, opaque systems into operational clarity.”
John Sterling, Author & Enterprise BSM Lead