When IT Can’t Explain the Bill | 5 Conversations That Kill Trust (and How TBM Fixes Them)
I’m going to cross this based on my experience. In a $480 million IT budget, even small percentage changes mean […]
What’s the Real Objective of Service Delivery?
The objective of service delivery in ITSM isn’t uptime alone it’s sustained value, built on supported facilities and continuous collaboration.
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IT Service Management, ITIL, ITSM
Observability in ITSM | From noise to insight
Observability in ITSM isn’t about more data, it’s about better insight. This post breaks down how logs, metrics, and traces help you stay ahead of incidents.
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DevOps, IT Service Management, ITSM, Observability
From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve?
Most ITSM teams are stuck between automation and autonomy. This post explores the real challenges and the practical roadmap needed to progress up the AI maturity curve.
From Automation to Autonomy | Where Is Your IT Organisation on the AI Maturity Curve? Read More »
Agentic AI, AI-powered Service Management, IT Service Management, ITIL, ITSM
How Agentic AI is Transforming IT Service Management (ITSM)
Understanding Agentic AI isn’t optional for ITSM professionals anymore. This shift goes beyond automating routine tasks. Agentic AI independently handles
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AI-powered Service Management, IT Service Management, ITIL, ITSM
How Real-Time AI Slashes Incident Response Time in ITSM
A 60-minute delay cost $5 million. This post shows how real-time AI in ITSM changes the maths on incident response using a rail scheduling scenario.
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AI-powered Service Management, IT Service Management, ITIL, ITSM
Real AI Use Cases in ITSM | What’s Working and Why It Matters
AI in ITSM is no longer theory. From routing incidents to predicting outages, here’s where AI is delivering real value and which tools are leading the way.
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AI-powered Service Management, IT Service Management, ITIL, ITSM
How to Approach Early TBM Alignment in ITSM
Early TBM alignment isn’t optional, it’s where the real value begins. Learn how to set the foundation with the right people, structure, and conversations.
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IT Financial Management, IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
Building Alignment Before Tools | TBM’s First Steps in ITSM
TBM starts with alignment, not software. Learn how to structure your first ITSM-Finance conversation to drive value and avoid early missteps.
Building Alignment Before Tools | TBM’s First Steps in ITSM Read More »
IT Service Management, ITIL, ITSM, Technology Business Management (TBM)
AI Advantages in ITSM | What TBM 5.0 Brings to the Table
TBM 5.0 brings new ways to track AI within ITSM, improving cost clarity and service value reporting.
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AI-powered Service Management, IT Financial Management, ITSM, Technology Business Management (TBM)